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Call Center Agent

The Contact Center Sales Representative responds to incoming calls from catalog customers. The Sales Representative is responsible for providing the highest level of service possible through knowledgeable, accurate and courteous order placement and/or problem resolution while maximizing sales through promotions and up-selling.


REQUIREMENTS


- A high school diploma or equivalent is necessary.


- A minimum of six months in a sales and/or customer service environment is required.


- Prior work experience in a call center or retail environment is preferred.


- Excellent verbal and written communication skills required.


- Must have strong organizational and problem resolution skills.


- Experience with computers, preferably Windows is required.



Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

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