Patient Service Representative / Medical Secretary
Pediatric Associates Inc.
of Brockton Pediatric Associates Inc.
of Brockton West Bridgewater, MA West Bridgewater, MA Full-time Full-time $24 an hour $24 an hour 2 days ago 2 days ago 2 days ago Patient Service Representative / Medical Secretary This team-oriented position is responsible for all activities associated with answering incoming calls, registration, and scheduling of patients using a computerized electronic medical record system (EPIC) and adhering to our customer service-oriented approach.
Key Responsibilities Promptly answers telephone, triage calls, directs patient calls to proper location, takes accurate and detailed messages in the EPIC system using professional and courteous customer service techniques.
Efficient use of EPIC EMR for appointment scheduling as well as sending messages to providers and coworkers Schedules appointments accurately, reviewing date, time, location, and any patient instructions.
Scheduling status is maintained daily and potential problems are addressed with corrective actions.
Provides basic information and instructions to patients regarding the practice and visit.
Assigns correct pre-visit questionnaires and forms to patient prior to visit.
Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization Remind caller of cancellation/no-show policy Register patient; obtain and enter accurate demographic information into computer system (name, address, date of birth, telephone number, name and identification number of insurance, proper guarantor information and verification of health insurance) Review and reconciliation of patient demographic sheets for all locations to ensure accurate information in Epic system.
Provide education and enrollment of the patient MyChart portal ensuring that correct proxies are set.
Manage fax inbox daily and direct incoming documents appropriately Participate in any scheduling campaigns including but not limited to Well Child Visits, Flu shot and missed or cancelled appointment follow-up.
Rotates coverage for front desk.
Collaborate and develop strong professional relationships with the Front Desk, Finance/Billing, Nursing and Provider team members Additional duties as assigned by the Manager to meet department needs Qualifications Education from approved medical administrative program or equivalent preferred High School Diploma or equivalent required1 to 3 years of experience as a Medical Secretary preferred Experience with EMR strongly preferred (Epic) Experience with insurance company policies and coverages Knowledge of medical terminology Experience with Microsoft Office suite Job Type:
Full-time Pay:
$24.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Tuition reimbursement Uniform allowance Healthcare setting:
Outpatient Private practice Medical specialties:
Pediatrics Schedule:
10 hour shift 8 hour shift Day shift Weekends as needed Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Required) Medical terminology:
1 year (Required) Computer skills:
1 year (Required) Work Location:
Multiple locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
of Brockton Pediatric Associates Inc.
of Brockton West Bridgewater, MA West Bridgewater, MA Full-time Full-time $24 an hour $24 an hour 2 days ago 2 days ago 2 days ago Patient Service Representative / Medical Secretary This team-oriented position is responsible for all activities associated with answering incoming calls, registration, and scheduling of patients using a computerized electronic medical record system (EPIC) and adhering to our customer service-oriented approach.
Key Responsibilities Promptly answers telephone, triage calls, directs patient calls to proper location, takes accurate and detailed messages in the EPIC system using professional and courteous customer service techniques.
Efficient use of EPIC EMR for appointment scheduling as well as sending messages to providers and coworkers Schedules appointments accurately, reviewing date, time, location, and any patient instructions.
Scheduling status is maintained daily and potential problems are addressed with corrective actions.
Provides basic information and instructions to patients regarding the practice and visit.
Assigns correct pre-visit questionnaires and forms to patient prior to visit.
Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization Remind caller of cancellation/no-show policy Register patient; obtain and enter accurate demographic information into computer system (name, address, date of birth, telephone number, name and identification number of insurance, proper guarantor information and verification of health insurance) Review and reconciliation of patient demographic sheets for all locations to ensure accurate information in Epic system.
Provide education and enrollment of the patient MyChart portal ensuring that correct proxies are set.
Manage fax inbox daily and direct incoming documents appropriately Participate in any scheduling campaigns including but not limited to Well Child Visits, Flu shot and missed or cancelled appointment follow-up.
Rotates coverage for front desk.
Collaborate and develop strong professional relationships with the Front Desk, Finance/Billing, Nursing and Provider team members Additional duties as assigned by the Manager to meet department needs Qualifications Education from approved medical administrative program or equivalent preferred High School Diploma or equivalent required1 to 3 years of experience as a Medical Secretary preferred Experience with EMR strongly preferred (Epic) Experience with insurance company policies and coverages Knowledge of medical terminology Experience with Microsoft Office suite Job Type:
Full-time Pay:
$24.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Tuition reimbursement Uniform allowance Healthcare setting:
Outpatient Private practice Medical specialties:
Pediatrics Schedule:
10 hour shift 8 hour shift Day shift Weekends as needed Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Required) Medical terminology:
1 year (Required) Computer skills:
1 year (Required) Work Location:
Multiple locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
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